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Matt Robinson, Franchise Partner for NuVinAir Global, Provides Insight on Retention

NuVinAir Global, a company that offers odor eliminators for car rental companies and dealerships across the country, appreciates the expertise and experience its franchisees bring to the business. They are stepping up and serving as thought leaders for our industry. Recently, NuVinAir Florida franchisee Matt Robinson was featured in Fast Company Magazine where he shared …

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“Will there be another pandemic wave?” If so, what can car rental companies do now to be better prepared?

“Will there be another pandemic wave?” If so, what can car rental companies do now to be better prepared? Just when we thought we were emerging from the craziness of 2020, it looks like we are not out of the woods yet. With new Coronavirus variants emerging, the concerns for health, hygiene, and cleanliness are …

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Several Car Rental Companies to Reinstate their SQI, NPS, and CSI in August 2021: How NVG Can Help

For the better part of a decade, car rental agencies have focused heavily on customer satisfaction ratings. The results have been remarkable. They primarily use a survey that asks recent customers the following questions: How would you rate your last rental experience? Would you rent from our agency again? They then run the answers through …

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Treat Your Fleet

During the pandemic, many car rental companies and dealerships sold off, or “de-fleeted” their inventories to accommodate the dramatic lack of business. Now that travel and car sales are on the rise this summer, the dealerships and car rental companies are scrambling to find more cars. According to The Washington Post, almost 1.4 million passengers …

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