September 29, 2019

NuVinAir Wisconsin LLC

Re: Toni and Malisah Newman 2013 Jeep Patriot

Attn: Zach Haman, Owner

Dear Zach,

We would like to thank you so very much for doing what we thought was the impossible…getting the worst cigarette smell and odor out of our newly purchased used 2013 Jeep Patriot.

After we got our vehicle home we were so saddened that we purchased a vehicle as is with everything so right about it except the horrible cigarette odor.

We never knew a company existed such as yours until the car dealership (Schlossmann) selected your services.

You completely took away what we thought was going to be a forever problem.

Nor did we know that more than excellent customer service still exists. Our dealings with you and your Regional Sales Manager, Barrington Visen, assured us you could get rid of the odor without masking it once and for all, left us pretty skeptical. But, you kept your promise, your integrity, and your word with the best customer service I can honestly say I have ever had.

Thanking you again from the bottom of our hearts, we truly appreciated your genuine concern and all your good efforts to get rid of one of the worst smells and odors that can exist in a vehicle.

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