By Moe Miller
NuVinAir Program Support Specialist
Recently, Eddie Rivera and I made a trip to the Hertz location at Dallas-Fort Worth Airport, as there appeared to be a concern with the usage and effectiveness of ReNuSurface Concentrate. After talking to the associates and observing the operation, we found they needed to use the proportioner correctly. Here is a summary of the key points and recommendations:
- Concerns raised by associates:
- ReNuSurface was not working on bugs as expected.
- The product did not smell as strong as it used to.
- The location had not ordered ReNuSurface in 4 months.
- ReNuSurface was the only product being used at this location.
- Investigation and findings:
- Eddie and Moe checked the proportioner to ensure it was functioning properly and not clogged.
- Feedback from multiple associates suggested that ReNuSurface was working fine.
- It was discovered that the leads at the location had rigged the proportioner buttons and were using the water valve to control the flow of ReNu.
- The leads were using this method to quickly fill up 5-gallon containers, which were then used to refill station bottles.
- Sometimes, the leads failed to turn off the valve, causing the hose to continuously proportion ReNu at the 4:1 ratio and dilute the concentrate in the barrel.
- Impact and resolution:
- The watered-down concentrate in the barrel rendered it ineffective.
- A new 55-gallon barrel of ReNu Concentrate, which had not been opened, was installed to the proportioner.
- This resolved the concerns and issues.
- Implement impactful visit cadences:
- Conduct regular visits to the location and actively seek feedback from associates who use the product.
- This will help identify issues early and ensure continuous improvement.
- Monitor and follow up on order cadences:
- Keep track of product orders and investigate any significant changes or gaps in ordering patterns.
- Promptly address any issues to ensure a steady supply of products.
By implementing these recommendations and visiting airport locations on a regular basis, you can proactively address concerns, maintain product efficacy, and ensure a smooth operation for any Rental Car partner using ReNuSurface Concentrate.