“NuVinAir Nine” with Matt Robinson
What are you excited about right now?
I’m really excited about 2023, because the auto industry is returning to normalcy, which will unlock more growth for all of us. We’re also hiring a VP of Sales who has a unique skill set that’s perfect for leading our charge into direct sales in new verticals. I’m also lucky to be part of a great franchisee community, supported by a determined corporate team.
What is the best advice you have ever received, and from whom?
“Relax”, from my wife.
And, be sure to tell everyone that you worked at CarMax for 27 years and AutoNation for 31 years, even though nobody cares, from Troy Blackwell.
What was your life journey before NuVinAir?
I was born in Dallas, the first of one child. My career started in 1990 selling car phones in Denver, and I worked my way up in that industry, ultimately holding senior roles in Operations and Customer Experience for AT&T and T-Mobile. Then I got into franchise where I met my business partners Ross, Alex & Jeff. The rest is unwritten history.
What do you enjoy most about owning a NuVinAir franchise?
The opportunity to represent truly best-in-class products, and getting way too many voicemails from Troy Blackwell.
What has been your biggest challenge in owning a franchise, and how did you overcome it?
In franchise, the frontline determines our bottom line, and the people part is always the hardest part. Fortunately we’ve developed systems that optimize people management and performance, which reduces turnover and creates far better outcomes for our customers.
What is your best skill as a franchise owner?
Understanding and leveraging human behavior to help employees, customers, and partners reach their full potential.
If you could invite any four people to dinner, dead or alive, who would you invite and why?
My adopted brothers Ross & Alex, because there’s nobody else dead or alive that’s more fun to have dinner with.
Our Director Tiffany, because she has tolerated me for a decade, and she always has my back (which is a lot of work).
And my wife Stacey, because she’s my inspiration, and she’s been my rock for 21 years.
What is one unique thing about you someone wouldn’t learn until they got to know you?
I strongly dislike children.
What’s the number one item on your life “bucket list”?
I don’t have keep a bucket list, per se. My goal is to live a fulfilling life by spending time with the people I love, doing meaningful work, and having a positive impact on the lives of others.